Product Manager, Customer Strategy Department - Platform Strategy Supervisory Department (PFSD)

Job Description:

Business Overview
Rakuten Group is headquartered in Japan and serves approximately 100 million domestic customers and 2 billion customers across 30 countries worldwide. We provide more than 70 services across various fields including e-commerce, payment services, financial services, telecommunications, media, and sports.
Department Overview
Rakuten Group Co., Ltd. currently provides more than 70 services and has a membership system with more than 100 million members.
The Customer Strategy Department supports a wide variety of services across the board.

Position:

Why We Hire
As a product manager in customer strategy supervisory department, you will work on enhancement for Rakuten Ecosystem experience through the various products/programs/functions.
Position Details
Lead the product strategy, planning, development and growth hack for those products.

• PointClub
• myRakuten
• Group Common function for membership
• New product.

Tasks are

• Plan the product strategy based on ecosystem experience strategy
• Manage the product KPI, Marketing, User experience
• Growth hack
• Planning new functions
• Direction of development
• Project management

Mandatory Qualifications:

• Commitment for the result and planning experience strategy
• Logical thinking, Issue solving, communication skill
• Take responsibility to the action with analysis of data and hypothesis
• Experience of Web master, Web product manager, Creative Director
• Knowledge for Web standard and Web creation work flow
• Knowledge for Web usability and accessibility
• Knowledge for Web front end technology

Desired Qualifications:

• Experience to achieve successful product launch or improvement with cross-functional team including developer and marketing PIC.
• Experience of leading successful product / service development in agile / lean product development program.
• Person who has self start-up mind and lead the project while demonstrating the your own expertises.
• Experiences and knowledge about marketing / statistical analysis / ergonomics / access analysis / usability studies are plus.
• Experience of new website start up project
• Experience of website rewnewal
• Experience of projects about SEO, LPO, SM
• Experience and knowledge of creating smart phone web/App
• Experience and knowledge of server side program(Apache, JAVA, PHP, framework)
• Experience of management and team building
• Experience of nurturing staff, hosting workshop or learning session

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Languages:

English (Overall - 2 - Intermediate), Japanese (Overall - 4 - Fluent)