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Job Envoy

Inside Sales Representative

CranecompanyWorkdayCwmbran, UK
Posted 24 AugFound 31 OctSeen 5 hours ago
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The Posting

  • PRINCIPLE RESPONSIBILITIES:
  • RFQ
  • Serves as a direct Super Service, Platinum & Silver customer contact for quote processing and acts as the primary liaison between customers, distributors, subsidiaries and field sales force for fulfilling customer requirements.
  • Processes Super Service, platinum & Silver customer quotations in a timely and accurate manner.
  • Controls and manages RFQ workflow
  • Reviews and validates quoted delivery with appropriate Production personnel prior to order entry. Prepares written response to Super Service, Platinum & Silver customer if delivery situation has changed.
  • Supplies information to Super Service, Platinum & Silver customers concerning pricing, delivery, technical inquiries, shipment details, etc.
  • Quotation follow up for order execution
  • ORDER FEEDBACK
  • Serves as a direct Super Service, Platinum & Silver customer contact for order feedback and acts as the primary liaison between customers, distributors, subsidiaries and field sales force for fulfilling customer order requirements.
  • Processes Super Service, Platinum & Silver customer feedback requests in a timely and accurate manner.
  • Controls and manages Feedback Workflow
  • Reviews and validates Super Service, Platinum & Silver customer order deliveries with appropriate Production personnel and prepares a written response to customer if delivery situation has changed.
  • ORDERS
  • Supports order booking and administration process
  • COMPLAINTS
  • Controls and manages CAT A/B VOC Workflow process
  • OTHER
  • Coordinates Fusion Maintenance and Price List Creation
  • KPI Management
  • Investigates and verifies accuracy of all debit and credit adjustments to customer accounts
  • Analyzes project wins and losses.
  • Inside Sales Initiatives
  • Performs other duties as required.
  • QUALIFICATIONS/EXPERIENCE
  • Preferably Honours degree in business management (or similar, e.g., marketing, sales), or Minimum 5 years’ experience in Customer Service / Inside Sales
  • Knowledge of Systems Administration and Management
  • Excellent PC skills (MSO) / Excellent interpersonal / telephone skills.
  • Detail orientated, able to maintain accuracy under pressure
  • ORGANISATION STRUCTURE
  • Reports directly to the Inside Sales Operations Manager
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Facts

Source
Workday
External id
JR101871
Location
Cwmbran, United Kingdom
Remote
On-site, from the posting
Employment
Full time
Posted
24 Aug 2026
First seen
31 Oct 2026, 02:34
Last seen
1 Nov 2026, 07:53
Status
Not yet added
Posting id
aee60fb9-773a-5a31-9b09-eff44770145f