German Customer Support Specialist
SpeakitWorkablePortugal
Posted 6 MayFound 20 OctSeen 5 hours ago
Fit
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The Posting
Support customers throughout their online order journey, handling inquiries related to deliveries, payments, returns, and account issues while ensuring a high level of service and data security.
Key Responsibilities
- Manage customer interactions via phone, email, and chat
- Handle orders, refunds, shipping issues, and payment queries
- Liaise with internal teams, couriers, and partners
- Resolve complex cases and escalate when needed
- Maintain high customer satisfaction and meet KPIs
Requirements
- Fluent German + strong English (C1)
- Strong communication and problem-solving skills
- Detail-oriented and able to work under pressure
- Team player with a proactive mindset
- Flexibility for shift work
Working Hours
- 40h/week, rotational shifts
- Monday–Sunday, 07:00–24:00
Benefits
- Without accommodation: ~€1,523
- With accommodation: ~€1,200 + housing
- Meal allowance (€7/day)
- Performance bonus up to €150
- Health insurance from day one
- Paid holidays + bonuses
Training
- 15–20 days (Mon–Fri, 09:00–18:00, in English)
Contract
- Fixed-term (~12 months), with potential to become permanent
Facts
- Source
- Workable
- External id
- 4DBD185AAB
- Location
- Portugal
- Remote
- Remote, from the posting
- Employment
- Full time
- Posted
- 6 May 2026
- First seen
- 20 Oct 2026, 13:52
- Last seen
- 1 Nov 2026, 07:15
- Status
- Not yet added
- Posting id
- aefec4ec-d5b7-5760-9091-a50fa4c3bc41