Retail Investment Operations Manager

Company: 2501 UOB (Thai) Public Company Limited

About UOB

United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values – Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.

Job Description

Operations & Controls

• Review and approve order aggregation, allotment, settlement, and related operational activities to ensure accuracy and compliance.
• Validate investment static data, oversee fund transfers, and monitor payment processing activities.
• Monitor corporate actions, including dividend distributions and fund maturity events, ensuring timely and accurate execution.
• Perform daily, monthly, and ad-hoc reconciliations, investigate discrepancies, and coordinate issue resolution with relevant stakeholders.
• Ensure operational processes comply with internal policies, regulatory requirements, and risk management standards.

Stakeholder & Vendor Management

• Collaborate with internal business units, technology teams, and external counterparties to ensure efficient service delivery.
• Manage relationships with external service providers supporting customer communications, statement generation, and document management.
• Support issue management and resolution by coordinating across multiple stakeholders.

Process Improvement & Automation

• Identify opportunities to improve operational efficiency, strengthen controls, and enhance customer experience.
• Support and implement automation initiatives using VBA, Python, or similar tools to streamline operational workflows and reduce manual effort.
• Participate in system enhancements, user acceptance testing (UAT), and implementation activities related to investment products and operational processes.
• Contribute to continuous improvement initiatives and operational transformation projects.

Leadership & Team Support

• Provide guidance, coaching, and support to junior team members.
• Foster a culture of collaboration, operational excellence, and continuous improvement within the team.

Qualification:

• Bachelor's degree in Finance, Accounting, Business Administration, Economics, Information Systems, or a related discipline.
• Good command of English, with the ability to effectively communicate, prepare professional documentation, and collaborate with internal and external stakeholders.
• Minimum 3–5 years of experience in Investment Operations, Banking Operations, Wealth Management Operations, Financial Services, or a related field.
• Strong understanding of Unit Trust operations, investment transaction processing, reconciliation, settlement, and operational controls.
• Basic programming skills in VBA or Python are required, with the ability to support automation initiatives and drive operational process improvements.
• Strong proficiency in Microsoft Excel, including advanced formulas, Pivot Tables, and data analysis techniques.
• Experience participating in system implementation, UAT, process improvement, or operational enhancement projects.
• Strong analytical and problem-solving skills with attention to detail.
• Good understanding of operational risk, internal controls, and regulatory requirements.
• Excellent communication and stakeholder management skills

หมายเหตุ : ธนาคารมีความจำเป็นจะต้องดำเนินตรวจสอบและเก็บข้อมูลประวัติอาชญากรรมของผู้สมัครในตำแหน่งงานนี้เพื่อตรวจสอบคุณสมบัติหรือลักษณะต้องห้ามตามนโยบายของธนาคาร

Remark: The Bank requires the checking and collection of criminal records for candidates of this position, in order to verify qualifications and/or disqualifications for the job position in accordance with the Bank’s policy.

Additional Requirements

Develop (Competency), Engage (Competency), Execute (Competency), Strategise (Competency)

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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