Brokerage Supervisor

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Job Description:

The Brokerage Supervisor I is responsible for managing the workload of hourly staff, developing team goals, implementing and enforcing policies and procedures, and training hourly employees on compliance with regulations and requirements. The Brokerage Supervisor I maintains productivity and is well versed on international commerce and transportation industry changes. This position supervises hourly staff.

Job Description:

• Responsible for supervision and managing the Brokerage team in KLIA and Johore
• Responsible and accountable for overall brokerage operations in KLIA and Johore
• Support Brokerage Management in implementing policies / resolving issue
• Monitoring and ensuring company and relevant government bodies requirements are in compliance and keeping abreast to the custom’s changes and updates
• Proactively engaging with customer in order to increase customer satisfaction by resolving issues in a timely manner to meet customers’ expectations
• Evaluates quality performance to identify process improvements and increase quality levels and come up with corrective action plans if required
• Ensures custom’s regulations and requirements are adhered during the entry filing process to reduce cargo delays and costs associated with non-compliance of Customs Border Protection regulations

Requirement:

• Diploma or Bachelor’s Degree Logistic/Transportation, Others or equivalent.
• Minimum 5 years of relevant Brokerage experience with minimum 3 years of people management skills
• Self-starter and able to work with minimum supervision
• Possess relevant Customs Brokerage Certification.
• Good presentation skills and able to conduct trainings
• A good team player with excellent interpersonal communication skills

Employee Type: Permanent

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