Associate Account Manager

About the company

Our client is a fast-growing financial technology company.

The role

Raydar is recruiting for this role on behalf of our client. Look after a book of business clients from first onboarding through ongoing adoption, combining post-sale support with relationship management. You will serve as a day-to-day point of contact and advisor, helping clients get lasting value from a software platform.

What you'll do

• Own a portfolio of roughly 30 client accounts, holding regular meetings and guiding each through adoption milestones.
• Onboard new clients, support implementation and data setup with the product team, and resolve day-to-day issues.
• Advise clients that have limited internal marketing capacity and coach them on best practices.
• Plan across the portfolio by preparing for meetings, tracking follow-ups and making sure no account is overlooked.
• Join weekly strategy sessions and regular one-on-ones to share practices and work toward commission-based adoption goals.

Requirements

What we're looking for

• 1 to 3 years of experience in a client-facing role.
• Post-sale account management experience in B2B SaaS, including renewals, expansion and retention.
• Proficiency with a CRM such as Salesforce or HubSpot.
• Initiative in building client relationships and identifying opportunities to expand accounts.
• Comfort working in a small, early-stage startup.
• Based in New York City or willing to relocate, as the role is fully in-office.

Bonus points

• Experience with marketing automation or customer engagement platforms.

Benefits

Compensation and benefits

• Base salary: USD 80,000 to 90,000 per year
• Equity
• Commission with uncapped earning potential
• Health, dental and vision coverage
• Retirement plan
• Paid time off
• Flexible work-from-home days
• Conference travel

Location and work model

• New York, NY, United States
• On-site, 5 days per week in office
• Full-time