Regional Chinese Business Development Manager (English-Mandarin speaker)

Expeditors International of Washington, Inc. (commonly referred to as Expeditors) is an American Fortune 500 service-based logistics company with headquarters in Bellevue, Washington. Expeditors generates highly optimized and customized supply chain solutions for clients with unified technology systems integrated through a global network of over 340+ locations in 100+ countries on six continents.

The Regional CBDM leads Expeditors’ Chinese Business Development function across multiple countries or the assigned sub-region for China and Taiwan customers. This is a player-coach role: the incumbent personally owns strategic, cross-border accounts while being accountable for the collective BD performance of all District/Country CBDMs within the region — setting targets, operating cadence, and building bench strength for the function’s continued growth.

• University or equivalent business qualifications.
• Proven work experience in business development.
• Knowledge of Expeditors' product and services.
• Knowledge of required Expeditors operating systems.
• Proficient in MS Office and CRM software.
• Strong analytical skills.
• Ability to perform and meet KPI requirements.
• Proven problem solving and interpersonal skills.
• Charismatic with an ability to connect.
• Oral and written proficiency in the English language; Chinese speaking is required.
• Ability to travel internationally (valid passport).
• Minimum 6-8 years Expeditors or industry experience, including experience leading or mentoring a team.
• Track record of owning and delivering BD results across multiple countries or a sub-region

Based at any US Southern Border and Mexico location.

Leadership Responsibilities

• Directly lead and manage District/Country CBDM staff across the assigned GEO coverage — hiring, coaching, performance management, and career development.
• Own and drive the overall CBDM program design, standards, and cadence for the region/sub-region.
• Set regional BD targets and cascade them into district/country-level goals; hold District/Country CBDMs accountable for results.
• Support and partner with the broader regional BD team on cross-border pipeline, key account strategy, and escalations.
• Represent the CBDM function in regional leadership forums and business reviews.
• Build a bench of talent and a repeatable playbook that can be replicated across districts/countries.

Other Responsibilities

• Act as the primary point of contact for customer account management within assigned coverage.
• Build and maintain strong, long-term client relationships.
• Develop trusted advisor relationships with key stakeholders and executive sponsors.
• Ensure timely and successful delivery of solutions aligned with customer needs.
• Communicate progress of monthly/quarterly initiatives to stakeholders.
• Identify new business opportunities and areas for improvement.
• Forecast and track key account metrics (e.g., sales results, forecasts).
• Prepare detailed reports on account and pipeline status.
• Collaborate with the Product team to grow opportunities within the territory.
• Handle client escalations and complex requests as needed.
• Uphold ethical business practices and a commitment to customer success.
• Collaborate with internal teams to mitigate risks and ensure service excellence.
• Monitor shipments and provide visibility tools and reporting.
• Lead corrective action plans and continuous improvement initiatives.
• Assist in onboarding new business segments and expanding existing accounts.
• Own the overall GEO coverage BD result across all countries/sub-regions within scope, consolidating and reporting on District/Country CBDM performance.

Measurement of Success:

• High customer satisfaction and retention.
• Strong financial performance (revenue growth, healthy margins).
• Implementation of process improvements and operational excellence.
• Develop strong capability in pipeline management, opportunity qualification, solution selling, cross-region collaboration, customer engagement, and product understanding in overseas markets.
• Deliver measurable revenue contribution, establish a stable 5x pipeline, convert priority opportunities into won business, strengthen strategic relationships with key Chinese accounts, and build a repeatable CBDM business development model that supports sustainable growth across priority corridors.
• Successful leadership and development of the CBDM team, evidenced by district/country-level goal attainment across the region/sub-region.