Receptionist (Call Center Experience)

Position Overview:

We are seeking a professional and customer-focused Receptionist with prior call center experience to serve as the first point of contact for our organization. The ideal candidate will be comfortable managing a high volume of incoming calls, providing exceptional customer service, and supporting administrative operations in a fast-paced environment.

Responsibilities:

• Answer and direct a high volume of incoming calls using a multi-line phone system
• Greet and assist visitors, clients, and vendors in a courteous and professional manner
• Transfer calls accurately and efficiently to appropriate departments
• Manage voicemail messages and ensure timely follow-up
• Schedule appointments and maintain calendars as needed
• Maintain reception area organization and professionalism
• Perform data entry and update customer information in CRM or internal systems
• Assist with administrative tasks such as filing, scanning, copying, and mail distribution
• Support internal departments with customer inquiries and documentation
• Maintain confidentiality of sensitive information
• Handle customer concerns calmly and escalate issues when appropriate