Corporate & Member Experience, Analyst

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

To support the efficient and compliant administration of Group and Voluntary Solutions products by ensuring accurate processing of new business, renewals, and policy servicing. This includes maintaining data integrity, meeting turnaround time (TAT) standards, and delivering timely stakeholder support in line with divisional KPIs.

Roles and Responsibilities:

1. Process New Business / Renewal / Policy Servicing

Process Group and Voluntary Solutions products in accordance with established procedures and turnaround times (TAT), including:

a. Group Products

• Analyse and understand client instructions and member listings before system updates.
• Perform data mapping where required.
• Follow up on outstanding or incomplete information from clients/intermediaries.

b. Voluntary Solutions Products

i) New Business

• Perform data entry for new business application forms.
• Follow up with intermediaries on incomplete or missing information.
• Process manual credit/debit card transactions and ensure timely issuance of policy contracts upon full payment.
• Conduct AML (Anti–Money Laundering) screenings in compliance with regulatory requirements.

ii) Renewal and Policy Servicing

• Update and maintain policy changes in the system.
• Match and process renewal payments, including cashiering activities.
• Prepare and issue policy-related correspondence.
• Manage and monitor the auto-billing process for recurring payments.
• Monitor and clear suspense accounts promptly.
• Ensure all incoming payments are accurately reconciled, allocated, and updated in the system.

2. Stakeholder Support

• Respond to internal and external enquiries via CRM/Case 360 within defined service standards.

3. Additional Responsibilities

• Perform other duties and participate in ad hoc initiatives or special projects as assigned by the supervisor, including those related to operational or regulatory/compliance requirements.

Minimum Job Requirements:

• Diploma or Bachelor’s Degree in any discipline.
• Minimum 2 years of working experience in operations, insurance, or financial services.
• Strong attention to detail and analytical skills.
• Proficient in Microsoft Excel and Word (intermediate level).
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Good knowledge of Group insurance and Voluntary Schemes is an added advantage.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.