Technical Support or Customer Support Manager
Fit
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The Posting
o 5+ years of managing a Customer Support team (10+ agents) within a technology environment.
o 5+ years of experience in Technical or Application Support.
o Strong troubleshooting skills with the ability to manage complex technical issues and cross-team escalations.
o Experience monitoring and improving support performance, including SLA and customer satisfaction metrics.
o Passion for team development, mentoring, and building a positive support culture.
o Strong communication and collaboration skills across technical and business teams.
o Fluent in English (written and spoken) and willing to work outside standard hours when require
Facts
- Source
- Workable
- External id
- E2DE83A590
- Location
- Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
- Remote
- Not stated
- Employment
- Full time
- Posted
- 18 Mar 2026
- First seen
- 19 Oct 2026, 18:40
- Last seen
- 1 Nov 2026, 16:27
- Status
- Not yet added
- Posting id
- b4d9d887-162e-5aff-b792-99090565ab08