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The Posting
ABOUT THE ROLE
This customer-facing role bridges pre-sales solution design and implementation for a logistics software platform serving temperature-controlled and high-value supply chains. You will work across Sales, Customer Success, Product, Engineering, and Delivery, owning the technical thread from discovery through production go-live.
WHAT YOU'LL DO
- Lead discovery with quality, logistics, supply chain, and IT stakeholders to understand workflows, systems, data sources, and constraints.
- Deliver tailored product demonstrations and address technical objections using customer-specific processes and requirements.
- Design solutions by identifying relevant modules, integrations, data needs, phasing, and scope.
- Turn solution designs into sequenced implementation plans and statements of work, including realistic estimates, dependencies, and risks.
- Partner with Sales on proposals and commercial documents to ensure commitments are technically deliverable.
- Lead solution workshops, support configuration, and remain accountable for the design through implementation and go-live.
- Coordinate technical handoffs across Product, Data, Engineering, and Delivery, and share customer insights to inform product development.
- Create reusable solution designs, discovery frameworks, scoping templates, and integration patterns.
WHAT WE'RE LOOKING FOR
- At least 5 years of experience in solutions engineering, solutions architecture, or technical account management delivering enterprise software implementations.
- Experience owning solution designs from pre-sales through implementation and go-live.
- Background in supply chain, cold chain, logistics, or quality management workflows, ideally in a regulated industry.
- Hands-on experience configuring or implementing enterprise software, and delivering tailored demonstrations in sales settings.
- Ability to coordinate technical handoffs and sequence work across Product, Engineering, and Delivery teams.
- Proficiency with Figma, FigJam, or similar design tools, and Linear, Jira, or equivalent project tracking systems.
- Familiarity with APIs, data integration, system interoperability, and reusable implementation playbooks is valuable.
COMPENSATION & BENEFITS
Base salary: $140,000 to $180,000 annually. Visa sponsorship is not available.
LOCATION
On-site in Chicago, Illinois, United States.
Facts
- Source
- Ashby
- External id
- d54e4338-ceeb-491f-b593-2e1fbab23ce1
- Location
- Chicago, IL, United States
- Remote
- Remote, from the posting
- Employment
- Full time
- Pay
- $140,000 to $180,000, read from the text
- Posted
- 26 Oct 2026, 17:14
- First seen
- 26 Oct 2026, 18:03
- Last seen
- 2 Nov 2026, 00:03
- Status
- Not yet added
- Posting id
- b58b67d8-fd13-58c0-a5d4-328e07490f59