VIP Services Manager

We are proud to offer excellent opportunities for talented individuals to join the roaring team of MGM China.

我們誠邀才華出眾的您，把握美高梅中國事業​機會，與金獅再闖另一座高峰。

Job Responsibilities:

• To be fully responsible for the overall development, operation and the performance management of employees of the VIP Services team at MGM Cotai
• Establish a rapport with guests maintaining good customer relationships; support Assistant VIP Services Manager with handling all guest complaints
• Support Assistant Director of VIP Services with all aspects of the planning and development of the VIP Services team
• Review all information pertinent to the day’s business and conduct daily meetings with departmental Managers and Team Leaders
• Tour Floors, front and back-of-house, Lobby and Porte Cochère routinely throughout the day; audit staff adherence to Hotel policies and procedures in all phases of service and job functions; follow up with designated personnel where needed
• Review and monitor departmental profits, payroll expenses, OS&E expenses, cost per occupied Room, previous day’s occupancy and revenues, and other KPI’s

Job Requirements:

• 5 to 8 years’ experience in similar capacity in a 5 stars luxury Hotel, Resort or Casino environment
• Bachelor’s Degree or above
• Fluent in Cantonese, English and Mandarin, proficiency in foreign languages preferable
• Excellent knowledge of Opera, Microsoft Office and HotSOS.
• Working knowledge of PC software programs (MS Word, Excel, PowerPoint, Access, etc.)
• Strong working knowledge of budgets, forecasting, profit and loss statements