Senior Officer, Medical Affairs (Customer Relations)

• Assist Supervisor for the following duties:
• Compliment/ Feedback/ Complaint/ PSS/ NPS Handling:
• Handle non clinical related complaints including investigations and liaise with team leaders, supervisors, third parties, to collect information and resolving issues;
• Prepare meeting agenda and meeting notes;
• Responsible to reply to client by phone/ in writing;
• Escalate case to Legal / Medical Director for advice when necessary;
• Prepare report for periodical review by relevant parties.
• Maintain up-to-date knowledge of industry developments;

Requirements

• Higher Diploma/ Associate Degree or above
• 4 years + experience in customer service, complaint handling, client relations etc is preferrable. Experience in healthcare industry is a plus
• Knowledge in the clinic operations and basic medical information is definitely an advantage
• Logical, analytical and result-oriented, with excellent communication and customer-service skills;
• Demonstrate ability to work independently;
• Proficient in written and spoken English, fluent in Mandarin is required;
• Excellent presentation skill;
• Good computer skills including MS Office.