Operations Manager

About the company

Our client is an industrial technology company.

The role

Raydar is recruiting for this role on behalf of our client. Build and lead a new operations team from scratch, taking responsibility for service delivery once customer rollouts are complete. The role blends people management, safety and quality oversight, and hands-on coordination at customer sites, and it suits someone who enjoys creating structure where none exists. Substantial travel is part of the job.

What you'll do

• Lead the performance of active customer engagements, watching key metrics, service commitments, reliability, safety and quality.
• Hire, onboard, train and manage a team of operators, including shift patterns, staffing plans and coaching.
• Expand customer accounts from small starting deployments to considerably larger ones while holding operating standards steady.
• Spend extended periods at customer locations to keep work running smoothly and build strong client relationships.
• Help stand up a new local base of operations by arranging facilities, vendors, tooling and day-to-day working routines as an early team member.

Requirements

What we're looking for

• 5 to 10 years of operations management experience, ideally in technology-driven or industrial settings.
• Experience launching new offerings or establishing operations in a fast-moving company.
• A record of managing, training and developing shift-based teams.
• Comfort working hands-on alongside equipment, operators and customer staff.
• Ability to thrive in ambiguity and build processes from the ground up.
• Based in Austin, Texas.
• Willingness to travel out of state for extended on-site stays at customer locations.

Benefits

Location and work model

• Austin, Texas, United States
• Hybrid: 2 to 3 days per week in the office
• Substantial travel to customer sites required
• Full-time