Quality Assurance Analyst (Quezon City) | Onsite
Posted 2 JulFound 20 OctSeen 3 hours ago
Check your resume for this job's 15 skills, free. Then have AI tailor it.
Fit
The keywords the posting names, against what your resume says.Add your resume to see which of its keywords you already have, and get a resume tailored to this posting. 10 a month, free.
The Posting
Work Setup: Onsite (Quezon City)
Shift Schedule: Following EST
Target Start Date: July 13, 2026
Requirements:
- At least 1 year of experience as Healthcare Quality Assurance
- Can start ASAP; Target start date on July 13, 2026
- Willing to work onsite in Vertis North
Responsibilities:
- Interaction Auditing: Randomly monitor and score live calls, chats, and emails against internal and client-specific metrics.
- Coaching & Feedback: Deliver timely and constructive feedback to frontline agents to correct errors and improve handling techniques.
- Compliance Verification: Ensure agents strictly adhere to account policies, data privacy regulations, and compliance standards.
- Trend Analysis: Identify root causes of recurring performance issues or customer complaints and propose process improvements.
- Calibration Sessions: Participate in regular calibration meetings with Operations, Training, and clients to ensure scoring consistency across the QA team.
Facts
- Source
- Workable
- External id
- 99D38B401D
- Location
- Quezon City, Philippines
- Remote
- Not stated
- Employment
- Full time
- Posted
- 2 Jul 2026
- First seen
- 20 Oct 2026, 13:55
- Last seen
- 2 Nov 2026, 08:04
- Status
- Not yet added
- Posting id
- b867e52b-6469-5751-a9a2-471bf52010a5