Key Account Manager (human)

LINKYOUR MISSION & CHALLENGE

• Own and manage strategic relationships with our most important enterprise customers
• Serve as the primary point of contact for executive stakeholders at the C-level and VP level
• Independently drive renewal, upsell, and account expansion initiatives
• Develop and grow customer relationships through a structured, long-term account strategy
• Identify opportunities to increase customer value, adoption, and revenue growth
• Collaborate closely with Pre-Sales, Product, and Customer Support teams to ensure customer success
• Drive customer satisfaction, retention, and long-term partnership success
• Analyze customer needs and develop tailored growth and success strategies
• Take ownership of Net Revenue Retention (NRR) and portfolio growth targets
• Play a key role in helping establish NEURA Robotics as a leading global robotics company

WHAT WE'RE LOOKING FOR

• 4+ years of experience in customer-facing roles within technology, SaaS, robotics, automation, or related industries
• Proven experience managing and growing strategic customer accounts
• Experience driving renewals, upselling, and account expansion initiatives
• Familiarity with customer success metrics such as Net Revenue Retention (NRR), customer health scores, and adoption tracking
• Strong stakeholder management skills with the ability to engage senior decision-makers
• Excellent cross-functional collaboration and project management capabilities
• Experience working with customer health frameworks and structured account management methodologies
• Data-driven approach to portfolio management and customer growth strategies
• Strong commercial mindset with the ability to identify and execute revenue growth opportunities
• Ownership mentality and a proactive, customer-centric approach