Customer Service

What we offer
At Evonik, you’re part of a global chemical company working in many sectors that go beyond chemistry. From lipids for tomorrow’s medicines, biosurfactants for green detergents, additives for plastics recycling or membranes to help drive forward the energy transition, you’ll play an essential part in helping the world’s most essential industries succeed.
Our success hinges on a diversity of ideas powered by people, not egos. Whether you’re a scientist or engineer, new to the team or established, in business, production, or anything in between – we cheer each other on. Because we believe we can do anything. Explore everything. And Be Part of Something Special!

Find out more about the many benefits we offer:

https://www.evonik.com/en/careers/why.html

Meet the team and get to know the people behind Evonik:

https://www.evonik.com/en/news/meet-the-team.html

RESPONSIBILITIES

• Manage End-to-End Customer Order Processing: Receive, validate, cleanse, modify, and process customer orders while ensuring accurate and efficient order management throughout the Order-to-Cash process.
• Monitor and Resolve Order Issues: Manage order blocks, release credit-blocked orders, process change requests, handle backorders, and ensure timely order releases.
• Coordinate Deliveries and Fulfillment: Create and process deliveries, collaborate with supply chain partners, and ensure products are delivered on time and in full to customers.
• Execute Billing and Financial Transactions: Create customer invoices and process credit notes, debit notes, rebates, and other order-related financial transactions accurately.
• Handle Customer Service and Complaint Resolution: Manage customer inquiries, complaints, return orders, disputes, and service issues to maintain customer satisfaction.
• Support Accounts Receivable Activities: Manage collections, support dispute resolution, and contribute to effective cash collection and account reconciliation processes.
• Maintain Data Accuracy and Process Compliance: Manage customer and master data, maintain pricing conditions, ensure adherence to company process standards, and support continuous day-to-day operational excellence.

REQUIREMENTS

• Bachelor
• relevant working experience
• SAP Knowledge
• Microsoft 365

Your Application

To ensure that your application is proceeded as quickly as possible and to protect the environment, please apply online via our careers portal. Further information about Evonik as Employer can be found at www.evonik.com/en/careers.html.

Please address your application to the Talent Acquisition Manager, stating your earliest possible starting date and your salary expectations.

Your Talent Acquisition Manager: Angelica Wen （闻鹃）

Company is

Evonik Specialty Chemicals (Shanghai) Co., Ltd.