Administrative Executive, HMG/BSCC

[What the role is]

Administrative Executive, HMG/BSCC

[What you will be working on]

• Handle enquiries from the public through the Branch Service Line (HDB’s hotline) with professionalism. The enquiries can be on lease administration, housing maintenance, finance and car park matters.
• Promote, educate and guide callers on the use of HDB’s e-Services
• Provide case-specific advice and quality customer service to customers over the phone
• Keep abreast with latest policies and procedures so as to provide accurate information to customers
• Resolve customer’s queries effectively and escalate problems promptly
• Work as a team to ensure that call centre service KPIs are met
• Any other tasks assigned

[What we are looking for]

• Possess effective telecommunication & strong customer service skills
• Have a passion to deliver customer-centric service
• Proficient in English and another language
• Can size up customers’ enquiries accurately and document them quickly in the system
• Can handle stressful situations appropriately
• Be meticulous and independent
• Experience in customer service or call centre will have an added advantage

Successful candidates will be offered a 1+1 year contract.