Resident Liaison Officer - Building Safety Remediation

Salary: £32,000.00 - £37,000.00 Per year

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We're looking for an experienced Resident Liaison Officer (RLO)to support a complex programme of building safety remediation works, including EWS1 compliance. This will be based at The Hive in Wembley, you will act as the key point of contact between residents, contractors, and internal teams, ensuring clear communication, resident welfare, and a positive customer experience throughout the works.

This is a largely autonomous role requiring strong judgement, excellent communication skills, and the ability to manage sensitive situations confidently.

Key responsibilities

• Act as the main liaison between residents, contractors, and stakeholders
• Deliver resident engagement plans, meetings, drop-ins, and home visits
• Produce clear resident communications (letters, newsletters, updates, bulletins)
• Support building safety compliance and escalate safety concerns
• Mediate disputes and support Stage 1 complaint responses
• Support resident decants, including needs assessments and compensation
• Coordinate contractor access and monitor performance
• Work flexibly, including occasional evenings, weekends, and out-of-hours responses

About you

Essential:

• Proven experience in resident or stakeholder engagement
• Strong communication and conflict-resolution skills
• Ability to work independently with minimal supervision
• Good IT skills, including Microsoft Office
• Flexible approach to working hours
• Enhanced DBS check required

Desirable:

• Housing or social housing experience
• Decant or resident relocation experience
• Contractor or service-contract management experience
• Full UK driving licence and access to a vehicle

Job Description

We have some great benefits at SNG, including:

• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Chance to buy or sell holiday as part of our flexible benefits package
• 3 additional wellbeing days and 2 paid volunteering days
• Generous matched pension scheme up to 12% and Life cover at 4x salary
• Enhanced maternity/paternity/adoption pay
• Options for private medical insurance, dental insurance and critical illness cover
• Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service

At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.

Please note a Basic DBS check will be undertaken for the successful candidate.