Attraction Supervisor

Ready to take the next step? Join The Chimney Lift as an Attraction Supervisor and help create memorable experiences for our guests at Battersea Power Station. You’ll be a positive, approachable presence on the floor, supporting your colleagues, leading by example and helping every visit run smoothly.

This is a hands-on role combining Guest Experience and Guest Operations with the opportunity to lead the attraction as Floor Manager, typically for 2–3 shifts per week when working a full schedule. You’ll also provide extra support across the attraction during our busiest periods. It’s a great opportunity to develop your leadership skills while remaining at the heart of the guest experience.

Responsibilities:

Deliver Memorable Guest Interactions:

• Welcome guests warmly, share engaging stories and facts about Battersea Power Station, and adapt your approach to different audiences.
• Guide guests through interactive gallery spaces, talks and presentations with confidence and enthusiasm.
• Create memorable moments while keeping guests informed, comfortable and safe throughout their visit.

Entry, Ticketing & Guest Flow:

• Validate tickets, guide entry and queue movements, and support a timely guest journey through each part of the attraction.
• Assist with safe lift boarding, stair access and accessibility arrangements in line with training and procedures.
• Keep an eye on timings, capacities and guest needs, responding calmly to delays or changes.

Retail, Photography & Bar Operations:

• Operate tills, process transactions and promote products and experiences confidently.
• Support retail, photography and bar service, following relevant sales, food hygiene and safety procedures.
• Keep all guest-facing and commercial spaces clean, organised, well stocked and ready for service.

Floor Management:

• Take responsibility for the day-to-day running of the attraction during designated Floor Manager shifts.
• Oversee opening and closing procedures, ensuring the attraction is safe, prepared and ready to welcome guests.
• Lead the team throughout the shift, coordinating positions, rotations and breaks and maintaining high standards of service.
• Manage guest flow, queues and operating timings, making decisions to keep the attraction running safely and smoothly.
• Handle guest concerns, operational challenges and incidents confidently, following the attraction’s procedures.
• Complete operational checks, relevant reports and shift handovers.

Support the Team & Busy Periods:

• Lead by example, demonstrating strong service standards, safe working practices and a positive attitude.
• Offer informal coaching, encouragement and practical guidance, and support new colleagues on shift.
• Provide additional on-floor support during high-demand days, school holidays, events and other peak periods, moving to the areas where you can make the greatest difference.
• Share ideas, guest feedback and operational improvements with the wider team.

Requirements

• A friendly, confident approach and excellent communication skills with guests and colleagues.
• Good judgement, strong situational awareness and a commitment to guest safety, accessibility and service standards.
• Confidence to lead a shift, make practical decisions and remain calm under pressure.
• A hands-on, reliable and flexible approach, with willingness to work across Experience, Operations and commercial roles.
• An interest in learning and developing leadership skills; previous supervisory experience is welcome but not essential.
• Availability for evenings, bank holidays and the usual pattern of three weekends in four, subject to shifts being offered.
• Previous experience in visitor attractions, hospitality, retail, events or a guest-facing environment is an advantage.
• Must be eligible to work in the UK.

Benefits

• Flexible shift patterns, subject to operational requirements
• Staff discounts across Battersea Power Station
• Free or discounted food during shifts
• Company events and social activities