Monitoring Representative (AEST)

At Tive, we imagine a fully-transparent world in which everything and everyone is connected. We innovate beyond what the world thought possible—so what people hold near and dear arrives on time and in full.

We believe (and live!) four core values:

• Transparency First: We make everything visible so that everyone can operate better
• Always strive to make things simpler
• We are One Team, we have each other's backs
• Relentless iteration to optimize and improve

Whether shipped by road, rail, ocean, or air, Tive reduces shipment delays, minimizes rejected loads, and decreases theft, damage, and spoilage. Our customers count on Tive to ensure that their shipments are delivered on time and in full—because every shipment matters.

As a Monitoring Representative at Tive, you will play a critical role in the larger ecosystem of IoT devices, software, and people that work to ensure shippers and 3rd party logistic providers (3PLs) can rest easy knowing their shipment is being monitored at all times.

Our ideal candidate has:

• Experience in a customer-facing role (customer service, support, retail, sales, etc. Internships count!)
• Exceptional English communication skills and professional presence on the phone and over email.
• Strong interpersonal skills and reliable work ethic.
• Organization and time management skills.
• Creative problem-solving in a fast-paced environment.
• Empathetic, positive attitude – you’re enthusiastic about helping our customers succeed.

Nice-to-Haves:

• Experience working with remote coworkers in other time zones.
• Experience in the supply chain industry.
• Previous experience working with truckers, dispatchers, carriers, and/or 3PLs
• Experience with customer support tools such as HubSpot and Salesforce.
• Ability to communicate in multiple languages (German, Spanish, Mandarin, etc.).

What you’ll be doing:

• You will actively monitor shipments on the Tive platform.
• You will address and resolve alerts triggered by Tive tracking devices.
• You will engage with customers and transportation partners in a proactive and holistic manner.
• With the four Tive core values in mind, you will provide excellent customer service to internal and external customers.

What does Tive offer?

• A chance to join what may very well turn out to be the most important company in your career.
• The autonomy and resources to build what you know how to build.
• Work with a committed global team that have each others back.
• Office-based or hybrid options. Your choice.
• Competitive equity to ensure all of our employees have a sense of ownership in the long-term success of Tive’s growth.

We celebrate diversity, and consider it key to our success as both a team and a company. We are proud to be an equal-opportunity employer, and we are committed to creating an inclusive environment of mutual respect for all employees.