Online Academic Advisor

Compensation Range: $46,560.78 - $72,961.73

Position Summary:

Hiring Compensation Range: $46,560.78 to $51,216.85 depending on qualifications.

Job Summary:

The position provides front-line customer service and intake processing for students. The Online Advisors work on campus to assist and advise students regarding applications, registration, course selection, career development, graduation requirements, and transfer process and evaluations. The primary focus of this position is: (1) online advising for online students through Microsoft Teams (video conferencing) or other online technologies, (2) coordinating student outreach with the Online Learning Retention Coordinators, and (3) evaluating and promoting College-wide initiatives for academic planning (HawkGPS/ Edunav) to make recommendations for improvement. Additionally, the Online Advisors evaluate transcripts and perform degree and graduation audits. Advise current and prospective students on degrees offered by the College and provide general information regarding college policies and procedures which may include financial aid, eligibility for disability services and academic advising for admission requirements.

This position may require some evening and weekend hours, particularly during peak registration periods. The advisor must provide high quality customer services to faculty, staff and students.

Job Duties:

• Provides online academic advising for online students through Microsoft Teams (video conferencing) or other online technologies.
• Coordinates student outreach with the Online Learning Retention Coordinators.
• Evaluates and promotes College-wide initiatives for academic planning (HawkGPS/ Edunav) to make recommendations for improvement. Additionally, the Online Academic Advisors.
• Evaluates transcripts and performs degree and graduation audits.
• Advises current and prospective online students on degrees offered by the College and provide general information regarding college policies and procedures which may include financial aid, eligibility for disability services and academic advising for admission requirements.
• Performs other similar and related duties as assigned.

Minimum Qualifications

The position requires at least a Bachelor’s Degree and at least two years work experience.

Preferred Qualifications:

• Experience in higher education.
• Knowledge of college admissions, registration and records policies and procedures.
• Previous experience in community college student services; specifically advising and understanding of financial aid processes.
• Advanced computer skills and the ability to provide student support and services online.
• Experience and knowledge of community college programs and student populations.
• Excellent verbal and written communication skills.
• Ability to work independently and/or in a team environment.
• Demonstrated commitment to diversity in higher education.

Closing Date: Open Until Filled

Hillsborough Community College is an Equal Opportunity Employer, we believe that diversity and inclusion among our applicants and employees is critical to our success as a community partner.

All qualified applicants will receive consideration for employment opportunities without regard to race, color, religion, sex, pregnancy, national origin, age, physical/mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, and military/veteran status.

Preference will also be given to veterans and spouses who are eligible under the Veterans' Preference Law. At time of application, submittal of Form DD214 is the minimum requirement for veterans' preference claim. Note: Please upload your DD214 as an attachment as part of your application at the time of submission.

The selected candidate identified for this position will be required to successfully complete a Level II criminal background check, which includes fingerprinting.

Hillsborough Community College participates in the US E-Verify program.

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