IT Systems & Support Specialist (SysAd)

Core Responsibilities

• Administer and continually improve the business’ central applications such as Google Workspace, the Atlassian suite, ZenDesk and more.
• Provide support for users across central business applications including incident response, incident management and root cause analysis.
• Work with the wider business to continually improve and test business continuity & disaster recovery planning & processes.
• Support our security program with the maintenance of security related activities including investigations and best practices.
• Maintaining precise inventory records of user devices, cloud assets, configurations, access rights, and associated costs.
• Maintain the security posture of end user devices including vulnerability management
• Manage the internal service desk ticket queue with the wider team
• Supporting the team with a variety of internal IT projects
• Deployment and management of security tools to end user devices
• Provide proactive and reactive technical support for meeting room technology, ensuring equipment readiness and resolving issues promptly
• Diagnose and resolve hardware, software, and network connectivity issues related to AV and IT equipment.
• Perform regular checks, maintenance, and setup for monitors, displays, and related peripherals across the company's office locations.
• Conduct Portable Appliance Testing (PAT) on all relevant IT and AV equipment according to UK safety standards and maintain accurate testing records.
• Apply a deep technical understanding of IT infrastructure (networking fundamentals, operating systems) and AV systems to effectively troubleshoot integrated systems

Requirements

• At least 3 years of experience in a similar role
• Strong experience configuring and managing Google Workspace to Google best practices
• Demonstrable knowledge of deploying and managing an EDR platform
• Deep technical knowledge across a variety of SaaS services
• An analytical and problem-solving mindset
• A positive attitude and a willingness to learn
• Strong organisational skills with the ability to manage tasks while managing multiple priorities simultaneously
• Strong communication and interpersonal skills
• A proactive and detail-oriented approach to work.
• The ability to explain technical concepts to non-technical audiences
• Autonomous working capability while also working as part of a team
• Agile mindset with the ability to adapt to changing priorities and requirements.

Desirable Skills & Experience (Optional):

• Experience managing and administering a scaled public cloud instance, preferably GCP.
• Administration knowledge of Qualys and Workspace One.