Social Media CR Analyst with Swedish+English BLG1

Cross Border Talents is looking for Swedish Native Speakers for the position of Customer Support Agent to work in Sofia - Bulgaria.

Our Client

"is the leader in the BPO sector in Bulgaria. We have almost 50,000 team members across 20 countries. TELUS International Europe offers contact center solutions, ITO and creative customer service support for global customers in over 50 languages" Our client is a leading provider of multilingual player support localization and testing services for the games industry.

As a Social Media Content Review Analyst you will be a part of a great team and all together will:

• View and action potentially violating content on an ongoing basis
• Conduct objective, fair, unbiased, and investigations into reported content
• Be an expert on internal policies and stay up-to-date with policy updates
• Identify and share observed patterns about reported content to improve performance

Requirements

We’re looking for someone with:

• High attention to detail and content
• Ability to defend decisions and provide context in thought process
• Ability to identify patterns in behavior that can be leveraged for improved decision-making
• Strong organizational and time management skills to deal with shifting priorities and high volumes of work
• Flexibility to work any assigned shifts, which may include early mornings, overnight, weekends, and holidays
• Experience investigating fraud, spam, or other types of inappropriate content is an asset

Required Qualifications:

• Ability to process sensitive and disturbing content
• Fluent in Swedish
• B2 or higher English language skill
• Knowledge of pop culture, global events, and culture of the market(s) you are serving

Benefits

Our client believes the staff is their most important asset and therefore they take pride in finding the best, most talented and driven employees.

• salary much higher than the average Bulgarian wage;
• accommodation in a hotel or apartment arranged by our client;
• support in finding an apartment afterwards;
• reimbursement of a Flight ticket;
• all our employees receive also: meal vouchers, additional health coverage; free transportation for early and late shifts;
• In our client offices they have: free gym, yoga, massage, corporate psychologist, healthy days/weeks.