Senior Computer Operator - Officer - Enterprise System Operations - IT

Company Introduction:

We’re home to Asia's most dynamic and vibrant capital markets.
Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day.
HKEX is a purpose-driven company. Our commitment to the long-term development of our business and our markets is articulated in our purpose: "To Connect, Promote and Progress our Markets and the Communities they support for the prosperity of all."

Job Summary:

The Enterprise System Operations team is responsible for managing the round-the-clock, 24x7 operations of HKEX enterprise systems. We play a critical role to ensure high system availability for Market operations, while we continuously modernize and enhance the team process to improve operational efficiency and support our future business needs.
HKEX is looking for a high calibre candidate as an IT operations specialist to assist the team in achieving its ambitions.

Job Responsibilities:

System Monitoring and Management:

• Monitor the performance and availability of applications, servers, and systems.
• Use monitoring tools (e.g., TrueSight, SolarWinds) to track system health and performance metrics.
• Assist in identifying basic issues or irregular system behaviors.
• Provide first‑level support under team supervision.

Application Support:

• Support the operation of business applications and scheduled jobs.
• Perform routine tasks such as running batch processes, handling deployments, and applying patches under guidance.

Incident Management:

• Assist in responding to system and application alerts, incidents, and outages.
• Log, track, and resolve incidents using IT service management (ITSM) tools like ServiceNow.
• Escalate complex issues to senior team member or application development teams as needed.

Automation and Scripting:

• Learn to use job scheduling and automation tools (Dollar Universe, CA7, Ansible).
• Assist in simple scripting tasks (Bash, Python, PowerShell) to support operational automation.

Documentation and Reporting:

• Maintain basic documentation of system operation and update daily operational checklists
• Generate reports on system performance, incidents, and maintenance activities.

Collaboration and Communication:

• Work closely with senior operators, application development, DevOps, and infrastructure teams.
• Provide basic support to end-users or internal teams for application-related issues.

Job Requirements:

• High Diploma in Computer Science, Information Technology, or a related discipline.
• Basic understanding of operating systems (Linux/Windows) and networking concepts.
• Exposure to scripting (Bash/Python/PowerShell) is an added advantage.
• Familiarity with application servers or databases is a plus.
• Strong willingness to learn and ability to follow procedures carefully.
• Good communication and teamwork skills.
• Able to work in a shift‑based 24×7 operations environment.

HKEX is committed as an Equal Opportunity Employer. Diversity is one of our core values and we look to support, respect diverse perspectives, abilities, culture and experiences within our workplace.

Location: HKEX - TKO

Shift: 7x24 Shift (Hong Kong SAR)

Scheduled Weekly Hours: 40

Worker Type: Permanent