Field Operations Executive - Noida

Designation - Field Operations Executive
Location - Noida
Qualification - Minimum B. Sc. (Chemistry / Zoology / Agriculture). Any prior experience in operations of pest management or service industry is desirable.
Experience - 0 - 3 Years
About Rentokil PCI

Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in

2017 through a joint venture between Pest Control India and Rentokil, it operates across 300

locations, aiming to set new standards in customer service. The company focuses on

industry-leading operations through best practices, innovation, and digital technologies. In 2024,

Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and

footprint further.

For more details: https://www.rentokil-pestcontrolindia.com

About the Role:

• The Operations Executive / Sr. Operations Executive will be responsible for ensuring service

quality, technician capability, material readiness, and compliance through hands-on

supervision, audits, and performance monitoring across assigned service areas.

• The incumbent will report to the AOM/OM/ABM/BM. The incumbent will have to work as

part of a multi-functional team, and this involves collaboration with the internal team and

external stakeholders.

Job Responsibilities: A. Core Operations

• Ensure availability of trained & certified technicians as per guidelines.
• Coach technicians to improve service quality, retention, and SOP compliance.
• Conduct daily stand-up meetings; communicate safety & job-specific instructions.
• Ensure availability of tools, materials, and proper stock management as per SOP.
• Monitor SCP usage, troubleshoot issues, and provide refresher training.
• Ensure Partner Kit & on-site documentation are contractually compliant.
• Conduct customer visits/week (Surprise, Route rides, Audits, Complaints). - based

on the target

• Maintain grooming standards and service quality of assigned technicians.
• Ensure data entries in iCABS during manpower gaps to meet branch KPIs.
• Approve technician conveyance; ensure STT and route plan adherence.
• Ensure RPCI SOPs are complied with and any deviations that are necessary should

be adequately approved in advance.

B. Advanced Operations

• Conduct Pest Audits (PMI) as per iCABS (QSRs & small accounts).
• Execute 1 TPA + 1 development plan annually per technician.
• Analyse & resolve service delivery issues; ensure timely complaint resolution with

root cause closure.

• Monitor technician-wise CO trends; skill-up underperformers.
• Ensure audit non-conformity closures (internal/external).
• Track material usage vs. SRF/SOW; highlight deviations.
• Maintain stock levels aligned with APL and reduce near-expiry wastage.
• Drive service & product leads through coaching and on-the-job support.
• Monitor service productivity, efficiency, and input costs across sites.
• Support grievance handling, leave planning, and team discipline.

Key Result Areas:

• 100% completion of PMI 'Pest Audit'
• Material Consumption
• TPA and Development Plan
• Technician Capability Development
• Complaint Resolution & Root Cause Analysis
• Customer Visit & Audit Coverage

Competencies (Skills essential to the role):

• Strong interpersonal skills
• Analytical and problem-solving ability
• Effective communication skills
• Proactive planning and organising
• Technical knowledge of pests, service processes, chemicals, and equipment

Educational Qualification / Other Requirement:

• Minimum B.Sc. in Chemistry, Zoology, or Agriculture
• Prior experience in pest management or service operations is preferred
• Proficient MS-Office / G-Suite

Role Type / Key working relationships:

• Individual Contributor
• External team- Customers and Customer representative
• Internal team- ABM/BM, Operations & Sales Colleagues, Planners

Interested candidates can share resume on

alfeeya.siddiqui@rentokil-pci.com
9322881417

Requirements

Do you have what it takes? If you want to be considered for this role you will need:

Minimum B. Sc. (Chemistry / Zoology / Agriculture). Any prior experience in operations of pest management or service industry is desirable.

Benefits

.