Transportation Coordinator

Alltown Bus Service

Job Description Summary:

Transportation Coordinators (Dispatchers) are responsible for communicating route information to their drivers and ensuring they have the resources necessary to succeed at their tours of duty. Their main duties include logging each call, providing answers to questions by retrieving information from the necessary departments and supervising the field units’ routes to prioritize and organize their schedules. Schedule is working onsite Monday - Friday. Pay range is $25.00-30.00/hour depending on experience and qualifications.

Responsibility Profile:

• Schedule and dispatch drivers, vehicles or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs.
• Relay information such as work orders or other messages to and from drivers and driving assistants.
• Use telephones, two-way radios or text messages to contact employees.
• Help employees be successful in completing their daily tasks.
• Provide open communication with team members for transparency and mutual understanding.
• Provide support to managers, dispatchers, drivers, attendants, and other employees.
• Train employees on new programs as necessary.
• Speak with supervisors or customers to resolve problems, requests for services or equipment.
• Prepare daily work such as schedules.
• Prepare work orders for crew or receive work orders from work crews.
• Facilitate communications within company assigned territories.
• Keep and organize work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information.
• Attend meetings, conferences, and company events as necessary.
• Perform other duties as assigned.

Qualifications:

• One (1) year of transportation experience.
• High School diploma.
• Strong organization, leadership, communication, and scheduling skills.
• Ability to resolve issues quickly.
• Proficiency in MS office systems.
• Knowledge of DOT and Safety regulations preferred.

Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Alltown Bus Service and DHT Transportation have been providing school transportation and specialized coach and charter services in Detroit and throughout Chicago and the surrounding suburbs for over 27 years. Alltown operates a fleet of over 600 buses across six locations, three of which are located on Chicago’s north, west, and south sides.

The size and presence of Alltown and DHT in Detroit and across metro Chicago allows us to provide personal attention to our customers’ individual needs; our motto is “Service Is All We Have to Sell” and we take great pride in having earned the reputation of providing excellent customer service to all of our passengers and customers.