Trust & Safety Policy Specialist - Global / Internationalisation

Trust & Safety Policy Specialist – Global
Location: Singapore
Function: Trust & Safety / Policy / Platform Governance
Levels: Hiring at multiple levels, open to consider Senior individual contributors
About the Role
Our client is a rapidly expanding global consumer internet platform with hundreds of millions of users across content, community, e-commerce, and advertising ecosystems. As the platform continues to scale internationally, building a robust and adaptive global policy framework is critical to ensuring content safety, regulatory compliance, and ecosystem health across diverse markets.
This role sits within the Trust & Safety Policy team, focusing on designing and evolving global content and community policies, translating high-level principles into operational standards, and ensuring effective implementation across regions. You will work at the intersection of policy, product, legal, and operations, navigating complex and fast-changing risk landscapes across different cultural and regulatory environments.
Key Responsibilities

• Global Policy Development & Optimisation
• Develop, maintain, and continuously optimise global content and community policies, including:
• Community guidelines
• Advertising policies
• Creator policies
• Ensure platform safety and long-term ecosystem health
• Policy Translation & Operationalisation
• Translate policy principles into clear, actionable moderation standards and operational guidelines
• Enable moderation and review teams to execute policies effectively and consistently
• Cross-Functional Collaboration
• Work closely with moderation/review, legal, product, and engineering teams
• Ensure consistent policy understanding and smooth implementation across functions
• Risk Identification & Policy Evolution
• Identify and assess platform risks
• Monitor policy enforcement effectiveness, industry trends, and emerging issues
• Continuously drive policy iteration and improvement

Requirements

• Education
• Bachelor’s degree or above
• Preferred backgrounds: Law, Public Policy, International Relations, Media/Communications, Sociology
• Relevant Experience
• Minimum 4+ years of experience in Trust & Safety, content policy, platform governance, or related domains
• Experience in international or cross-border environments is preferred
• Language & Communication
• Fluent in English (working language)
• Strong cross-cultural communication skills
• Ability to understand regional user behaviours and cultural nuances across markets
• Work Style & Environment
• Ability to operate effectively in fast-paced environments and multi-timezone, global teams

Nice to Have

• Experience in global internet platforms such as YouTube, Meta, or X
• Familiarity with global regulatory frameworks, including GDPR, DSA, COPPA
• Experience handling cross-border content risks and global major incidents or sensitive events

Why This Role

• Opportunity to shape global content policy for a rapidly scaling international platform
• Work on complex, real-world issues at the intersection of content, regulation, and culture
• Direct impact on platform integrity, user safety, and global compliance
• Exposure to multi-region governance challenges and evolving regulatory landscapes
• Due to volume of applicants, only shortlisted candidates will be contacted

EA Licence No.: 25S3232
EA Personnel No.: R1874604
EA Personnel Name: Kenneth Ho