Croatian Travel Agent - Athens

Are you a fluent Croatian speaker?

Become a key player in delivering outstanding support to our world-class accommodation partners in Greece!

Responsibilities:

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues
• Be the first point of contact for the world's first-class accommodation partners by resolving basic questions and queries, such as modifications to rooms, rates, and availability, extranet tooling etc.
• Provide accurate, valid, and complete information by using the right tools, methods, and processes.
• Ensure a high level of partner service and a positive partner experience

Requirements

• Near-native or native level of Croatian language with strong English language skills.
• Experience in customer support or service industry would be a plus.
• Confident and engaging phone manner, with the ability to handle inbound and outbound calls.
• Strong organizational skills.
• Goal-driven, self-motivated, and proactive in achieving personal and team objectives.
• This role can be on-site or remote, depending on discussion.
• Eligible to work and live in Greece (EU citizenship/passport or valid work permit for Greece)

Benefits

• Competitive entry-level salary
• 14 salaries per year
• €50/month in meal vouchers + Monthly performance bonuses
• 8 month contract
• Relocation support (flight ticket to Athens, 2 weeks of accommodation)
• Private medical insurance
• 25 days annual leave per year