Snr Representative People Solution Centre_PT + EN C2

Job Title:

Snr Representative People Solution Centre_PT + EN C2

Job Description

The role provides HR administrative and employee support throughout the employee lifecycle, ensuring accurate documentation, data management and timely resolution of HR-related queries. Responsibilities include processing employee documentation, maintaining HR systems, preparing reports and supporting employees across multiple communication channels. The ideal candidate is highly organized, customer-focused and comfortable working in a fast-paced environment, with strong attention to detail, confidentiality and proficiency in Excel.

Key Responsibilities:

• Prepare new hire related documentation and process employee lifecycle events.
• Manage the administration of documents
• Prepare weekly and monthly HR reports
• Input employee data in the company’s information systems
• Professionally manage multiple communication channels to engage with and resolve staff queries including questions on internal HR policies.
• Focus on first time resolution by providing a high level of customer service and support
• Know how to quickly search and find data / knowledge from the various information systems in pursuit of query resolution.
• Maintain excellent standards of integrity, professionalism and confidentiality at all times
• Facilitate timely and effective resolution of the query in collaboration with other Subject Matter Experts as necessary and stay connected until resolution has been confirmed.

Skills & Qualifications:

• Experience in a human resources administration, administrative or client support role
• Fluent level of the Portuguese and English Language (C2 minimum requirement)
• Proficient in the use of MS Office with special focus on Excel
• Excellent customer service skills
• Ability to manage multiple tasks and adapt to change in fast-paced dynamic environment
• Consistent on meeting SLAs and targets

What we offer:

• Competitive salary
• Initial and ongoing trainings to support your development
• Opportunities for personal and professional growth
• Rewards and recognition programs
• Corporate Discounts
• Great working environment

[INTERNAL ONLY]

Requirements:

• 6 months in company with proven previous experience in targeted role OR 9 month in company
• KPI Performance above Teams Average in the last 6 months
• No absenteeism in the last 6 months
• No disciplinary actions for the last 6 months
• Languages PT C2 + EN C2

Location: PRT Work From Home - Direct

Time Type: Full time