Customer Service Analytics Analyst

Bogotá, Colombia | On-site

At MAJORITY, we are looking for a highly analytical, curious, and proactive Customer Service Analytics Analyst to help us understand performance, identify opportunities, and make better decisions across our Customer Service operation.

This is a high-ownership individual contributor role for someone who enjoys working with data, challenging assumptions, and turning complex information into clear and actionable insights.

What you'll do

• Own and develop analytics for our Customer Service organization.
• Build dashboards and reporting for key CS metrics and KPIs.
• Monitor performance, identify trends, risks, and opportunities, and conduct root cause analyses.
• Partner with CS leadership to turn data into clear recommendations and business decisions.
• Explore AI, automation, and new analytical tools to improve operational visibility and efficiency.

What we're looking for

• Strong experience in data analytics, business analytics, operations analytics, or a similar role.
• Strong analytical skills and experience working with KPIs, metrics, dashboards, and performance reporting.
• Advanced Google Sheets or Excel skills and experience with BI tools.
• High level of autonomy, ownership, curiosity, and ability to communicate insights clearly.
• Fluency in Spanish and English and a bachelor's degree from a top-tier university, ideally in Analytics, Engineering, Economics, Business, Science, or a related field.

Nice to have

• Experience in fintech, technology, or high-growth companies.
• Experience working with Customer Service or Customer Operations data.
• Experience with Looker, Intercom, or similar tools.

What we offer

• Direct impact on the development of a global Customer Service organization.
• High exposure to leadership, Product, Operations, Data, and Technology.
• Competitive salary, indefinite-term contract, statutory benefits, and comprehensive healthcare coverage including prepaid medicine.

We are MAJORITY. We are international, ambitious, kind, and inclusive. We believe in equal opportunity and value diversity.