Norwegian-speaking Customer Service Representative (Lisbon)

We are recruiting Norwegian-speaking Customer Service Representatives for our client based in Portugal. Do you like the idea of working in Lisbon which has 300 sunny days a year, beautiful beaches and great traditions and cultural heritages?

Your mission as a customer support agent is to support their activities offering the best quality service to their customers, while working with prestigious worldwide brands.

Requirements

• Fluency in Norwegian (C2 Level or Native);
• Good knowledge of English (B2 level);
• Typing Speed: 20 words per minute.
• Availability to work in rotating shifts
• Good computer skills;
• Any kind of previous experience or contact with clients
• Excellent communication skills;
• Good listening and empathy skills;
• Good time management skills;
• Team spirit and flexibility.

Main Activities & Responsibilities

• Answer to inbound calls and customer inquiries;
• Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic manner;
• To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database.
• To troubleshoot through the use of open questions, support documents and system training.
• To be able to offer recommendations to common problems or frequently asked questions

Benefits

• Competitive salary;
• Meal vouchers;
• Fixed-term, renewable employment contract;
• Private health insurance after 6 months of contract signature (additionally to the standard insurance).
• Airport pick-up and administrative assistance with your registration in Portugal;
• Reimbursement of your flight expenses
• Accommodation in one of our Client's company’s shared apartments;
• Free Portuguese lessons, sports activities and much more!!

If you are not interested in this particular offer, you are welcome to send your CV in English anyway. Please explain what kind of job and where you are looking for, and we will try to help (WhatsApp +351 920 134 495) We can offer you more opportunities.

Please feel free to ask questions!