Project Manager (BAU)

Junior Project Manager – BAU & Support Operations

Role Overview

We are looking for a Junior Project Manager to manage BAU operations and support teams, acting as the primary point of contact for day-to-day queries from multiple stakeholders, including senior leadership. The role is delivery and communication focused, not a hands-on engineering role.

Key Responsibilities (Mandatory)

• Own BAU operations for assigned platforms/projects
• Manage support queues, prioritize incoming BAU queries and incidents
• Coordinate with L1/L2/L3 teams to ensure SLA and TAT adherence
• Act as the single point of contact for stakeholders, including senior executives
• Run daily/weekly BAU calls, status updates, and escalation management
• Prepare and share BAU dashboards, incident reports, and executive summaries
• Handle production issues, root cause coordination, and post-incident reviews
• Maintain PM artifacts such as RAID logs, status reports, and action trackers

Requirements

Required Experience

• 2–5 years of experience as Junior Project Manager, PMO, Operations Manager, or Delivery Coordinator
• Hands-on BAU / Support team management experience (non-negotiable)
• Strong stakeholder communication and expectation management skills
• Experience handling escalations and executive-facing communication

Good to Have

• Exposure to data platforms, analytics, or Snowflake
• Basic understanding of data engineering concepts
• Experience working with technical delivery teams

What This Role Is Not

• Not a data engineering role
• Not a hands-on coding role
• Not a senior project or program manager role