Network Operations Tech Lead

About Megaport
We’re not your typical tech company – and we don’t want to be. Megaport is the global leader in Network as a Service (NaaS), and has transformed the way businesses connect to the cloud, data centers, and each other. We’re publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon, Microsoft, Google, Oracle, IBM, and more. Headquartered in Brisbane with a crew of over 600 people spread across Asia-Pacific, Europe, and the Americas, our employees enjoy an environment that is collaborative, supportive, and (actually) fun.

Our Team Culture
We’re a team of problem solvers, pixel pushers, code slingers, and cloud fanatics. Culture is more than a poster on the wall here – collaboration beats hierarchy, curiosity fuels our growth, and everyone’s voice matters. We take our work seriously, but not ourselves. We work across time zones to execute on our global vision, trust each other to get things done, and never compromise our values for commercial gain. Most importantly, we place our customers at the center of everything we do.

We’re committed to increasing representation in the tech industry and welcome applicants from all backgrounds. Don’t meet every requirement? That’s okay. If you’re excited about this role, we encourage you to apply.

The Role
Latitude.sh, now part of Megaport, delivers high-performance Compute-as-a-Service built for latency-sensitive, scalable, and modern workloads. With Megaport’s global Network-as-a-Service platform, customers now gain instant access to dedicated compute tightly paired with private, on-demand connectivity. The Network Team at Latitude.sh is a critical pillar in ensuring stable, secure, and high-performance connectivity for our customers. We operate a robust, complex, and constantly evolving global network infrastructure that supports bare-metal and cloud-adjacent workloads.
Our environment includes carrier-grade routing, switching, security, and monitoring systems, working closely with multiple transit providers and data centers worldwide. The team is hands-on, deeply technical, and driven by ownership, reliability, and continuous improvement.
We are looking for an Network Operations Tech Lead at Latitude.sh who is responsible for leading the 3rd shift team at Latitude.sh, ensuring around-the-clock availability, stability, and performance of our global network infrastructure. This role bridges hands-on technical work and team leadership, acting as the primary escalation point during overnight operations.
The Tech Lead coordinates with other shift leads and reports directly to the Network Manager, contributing to a continuous improvement culture across the entire NetOps team. This position demands deep technical expertise, strong decision-making under pressure, and the ability to guide and develop a team of Senior Network Analysts.

What You'll Be Doing

Server Provisioning & Delivery

• Provision and deliver servers to customers within the delivery timeframes agreed at the point of sale;
• Execute the full provisioning workflow: hardware configuration and validation, firmware updates, RAID setup, OS installation (Linux and Windows Server), network configuration, and IPMI/BMC access setup;
• Run pre-delivery checks and validation to ensure every server is handed off to the customer fully functional and to standard;
• Coordinate with data center teams and remote hands for physical tasks such as racking, cabling, and component swaps;
• Prioritize daily work according to agreed delivery windows and direction from the DIOPS Tech Lead.

Delivery Timeframe Awareness & Escalation

• Track the status and deadline of every order assigned to you and organize your work to meet each agreed delivery window;
• Immediately flag to the DIOPS Regional Manager any order at risk of missing its delivery window (hardware shortages, failed components, tooling issues, or blocked dependencies) so action can be taken before the deadline slips;
• Escalate complex or non-standard technical issues to the Regional Manager rather than letting a delivery stall.

Process Adherence & Continuous Improvement

• Follow the standardized delivery workflows, runbooks, and checklists defined for the team, ensuring consistency and quality across deliveries;
• Suggest improvements to runbooks and workflows based on hands-on experience, contributing to shorter and more predictable delivery times;
• Participate in retrospectives on delivery misses and delays, providing accurate first-hand information for root-cause analysis.

Documentation & Records

• Keep delivery records accurate and up to date in real time: order status, timestamps, configurations delivered, and issues encountered;
• Document non-standard steps, workarounds, and recurring issues so they can be incorporated into runbooks;
• Maintain accurate asset and configuration information for every server delivered.

What We're Looking For

• Bachelor's degree in Technology, Engineering, or a related field (or equivalent professional experience);
• Proven experience leading or mentoring technical teams in a network operations environment;
• Deep understanding of networking fundamentals and protocols, including:
• Layer 2 & 3 concepts: MAC, VLAN, Trunking, Spanning Tree
• IP networking: ARP, Subnetting, ACLs, DHCP
• Routing: BGP, OSPF
• Transport & management: TCP, UDP, SNMP, NTP, SSH
• Troubleshooting tools: Ping, Traceroute
• Strong incident command skills, with demonstrated ability to lead cross-functional response during critical events;
• Excellent prioritization and decision-making skills, able to act calmly and effectively under pressure;
• Clear and effective communication with both technical and non-technical audiences;
• Cisco CCNA certification (required); CCNP or higher strongly preferred.

Nice to Have

• Experience with Juniper, Fortinet, Huawei, or multi-vendor environments;
• Previous experience in ISP, data center, or large-scale infrastructure environments;
• Familiarity with network monitoring tools (Zabbix, Prometheus, Grafana, LibreNMS, etc.);
• Experience interacting directly with carriers and transit providers;
• Prior experience in a shift lead or team lead role within a 24x7 NOC environment.

What We Offer

• Flexible hybrid working environment – Brisbane based with balanced schedules.
• Generous leave plans – including, parental leave, birthday leave, and a purchased annual leave program
• Health and wellness support – through a wellness allowance and employee wellbeing initiatives
• Comprehensive learning support – generous study and training allowance plus paid study leave
• Creative, modern workspaces – designed to inspire when you're not working remotely, plus access to coworking spaces via our global WeWork membership if you work remotely, but like to get out of the house sometimes
• Motivated, inclusive team – work alongside industry experts and fresh talent
• Recognition programs – celebrate achievements with our Legend and Kudos award

#LI-DNI

If you have any questions, please reach out to Megaport's Talent Acquisition Team at Careers@megaport.com

NOTE: All Megaport business correspondence is conducted via our business email accounts (@megaport.com). If you have any concerns, please reach out to Megaport's careers team careers@megaport.com directly and we will verify the legitimacy of any communication. Megaport will not ask you to create an account via Microsoft teams, and does not associate with any email accounts under "@megaportau.com".

All applications will be treated in confidence.
Please see Part 2 of our Privacy Policy to see what information Megaport collects from job applicants, why, and how we store and use it. Note that you’re entitled to know what personal data of yours Megaport holds, to request updates, rectification, and in some circumstances restriction or deletion thereof if you object (you being entitled to withdraw your consent to our holding your information at any time). Please see Part 5 of our Privacy Policy for more details on this and how to contact Megaport's data protection officer if you have any further privacy-related questions. Candidates who meet the selection criteria will be invited to attend an interview. Strictly no Recruitment Agencies.