Real Time Analyst

Sagility (formerly HGS Healthcare) combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Operation Support

Job title: Real Time Analyst

Job Description:

• Full understanding of RTA/Workforce tools
• Highly proficient in MS office tools
• Inputs daily exception request and update schedules
• Monitors and Manage site activities to support service level agreements.
• Reviews intra-day staffing requirements and schedules
• Maintaining records of employee attendance and tardiness for payroll purposes
• Managing staff schedules, including creation of new schedules or adjustments to existing ones
• Analyzing data to determine staffing needs and workflow patterns to recommend changes to improve efficiency.
• Coordinating with management to ensure effective use of staff resources.

Location: Quezon City, PhilippinesPhilippines