Customer & Account Specialist

Job Description

Role Summary

The Customer and Account Specialist is responsible for driving business performance across the assigned territory- Dan, Shfela, Tel-Aviv and Jerusalem area - by managing key accounts, building strong customer relationships and executing product strategy. The role reports to the Customer and Account Manager.

Key Responsibilities

• Execute product strategy and field tactics across the assigned territory.
• Identify and prioritize key customers, develop account plans and build long-term partnerships, connecting physicians, nurses, pharmacists and driving them to action.
• Understand customer needs and translate them into relevant business opportunities and tailored solutions.
• Achieve or exceed sales targets, KPIs and individual objectives.
• Analyze territory and account performance, including sales and CLM data, and convert insights into actionable plans.
• Plan and implement tailored customer activities and local cross-functional projects.
• Conduct high-quality scientific and commercial discussions and deliver effective customer presentations.
• Work in full alignment with applicable company policies, procedures and regulations.

Qualifications, Skills and Experience

• Bachelor’s degree in Life Sciences, Paramedical fields, Nursing, or Pharmacy
• At least three years of successful pharmaceutical sales experience.
• Experience working with community healthcare professionals; experience with gynecologists and GPs is an advantage.
• Strong scientific knowledge, with the ability to understand complex medical information and translate it into clear, relevant customer messages.
• Excellent selling, communication, presentation and interpersonal skills.
• Strong analytical, strategic-planning and account-management capabilities, with the ability to translate data into action.
• Proven ability to manage complex projects and collaborate effectively with multiple stakeholders.
• Strong digital capabilities, including proficiency with digital systems, AI tools, social media and social listening, and the ability to implement digital solutions.

Additional location(s) Compensation Information:

Required Skills:

Account Planning, Customer Feedback Management, Digital Insight, Hospital Sales, Interpersonal Relationships, Lead Generation, Market Analysis, Pharmaceutical Sales, Sales Calls, Sales Metrics, Sales Pipeline Management, Sales Presentations, Sales Process Management, Sales Territory Management

Preferred Skills: Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status: Regular

Flexible Work Arrangements: Not Applicable

Job Posting End Date: 11/8/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.