Cloud R Analyst, Associate

Duties & Responsibilities

• Manage production infrastructure
• Maintain high system availability and proactive issue resolution.
• Maintain healthy systems (perform clean ups and performance tweaks)
• Support and On-board new tenants to Azure cloud.
• Troubleshoot customer issues related on Infra and application hosted on Azure.
• Use Service Now to work on customer tickets by achieving SLA's.
• Perform scheduled activities on weekends.
• Run PowerShell scripts and CI/CD pipeline where automation is used to complete tasks for Product deployments.

Knowledge, Skills & Abilities

• 1+ year of experience as a Site Reliability Engineer doing systems monitoring & supporting IT infrastructure.
• Experience with Microsoft Azure
• Ability to work as a team to accomplish departmental goals
• Knowledge of SQL/Database Concepts
• Excellent written and verbal communication.
• Knowledge on Azure Kubernetes service (AKS)
• Strong analytical, troubleshooting, problem-solving, and decision-making skills.
• Weekend Shift - Mandatory (Rotational)

Qualifications

• 1+ years applicable experience and demonstrated success/knowledge
• Bachelor’s degree required

What could set you apart:

• AZ-900 Certification
• AWS exposure or certification

About Epicor

At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.

We’re Proactive, Proud, Partners.

Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Competitive Pay & Benefits

• Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
• Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
• Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
• Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
• Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
• Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
• Global Mobility: Comprehensive support for international relocations and permanent residency processes.

Equal Opportunities and Accommodations Statement

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.

We are an equal-opportunity employer.

Recruiter: Zeba Bahzad Khazi