Finnish & Estonian (bilingual) Customer Support Agent in Malta

We're currently looking for a bilingual Finnish and Estonian-speaking Customer Support Agent to join an international company based in Malta. This is a great opportunity for someone who enjoys helping people, solving problems, and working in a fast-paced environment with colleagues from all over Europe.

What you'll be doing

As part of the customer support team, you'll be the first point of contact for customers through:

• Live chat
• Email support
• Phone support

Your daily tasks will include:

• Assisting customers with account-related questions
• Helping with payments, transactions, and verification processes
• Explaining promotions, products, and platform features
• Troubleshooting customer issues and finding solutions
• Escalating more complex cases when needed
• Supporting responsible gaming and security procedures
• Maintaining accurate customer records and documentation

Requirements

To be considered for this role, you must have:

• Fluent Finnish (written and spoken)
• Fluent Estonian (written and spoken)
• Good English skills for internal communication and training

Please note that this role requires professional written communication in both Finnish and Estonian. Therefore, candidates must be comfortable writing emails and chats in both languages on a daily basis.

Other requirements

• Strong communication skills
• Comfortable using computers and multiple systems simultaneously
• Good attention to detail
• Positive and service-minded attitude
• Ability to work independently and as part of a team
• Willingness to work on a rotating shift schedule, including evenings, weekends, and occasional night shifts
• Previous customer service experience is considered a plus, but not required

Benefits

Life in Malta

Malta has become one of Europe's most popular destinations for international professionals thanks to its Mediterranean lifestyle, international work environment, and English-speaking business culture.

With over 300 days of sunshine per year, beautiful coastlines, and a large Nordic and international community, Malta offers a unique combination of career opportunities and quality of life.

What's offered

• Relocation package to Malta
• Flight support
• Temporary accommodation upon arrival
• Full paid training
• Private health insurance
• Performance-related bonus opportunities
• International career development opportunities
• Modern office environment
• Team events and social activities
• Multicultural workplace with colleagues from across Europe