Cisco Voice Engineer

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Position: Engineer

Location: Greenwood Village, CO (100% Remote)

Duration: 12+ Months

W2 Rates only

Key Accountabilities:

• Willingness to devise creative solutions to solve complex problems and issues
• Perform consistently, and contributes beyond the assigned tasks
• Work with systems engineers in other IT groups, peers, and vendors to ensure a consistent approach to systems engineering is taken, and to foster company-wide systems engineering knowledge
• Quantity and quality of work, work with their team and internal and external customers, to maintain their technical skills to match future requirements of the position
• Provides technical recommendations to client systems administrators and application owner

Qualifications

• Bachelor's degree in Computer Science, Computer Engineering, or equivalent experience
• 5-6 years of experience installing and configuring Cisco Voice networks
• ITIL v3 foundations certified - Required
• Cisco voice related certifications - Preferred
• Action oriented and ability to work with little or no direct management.
• Experience implementing Changes, Releases and Upgrades related to a high availability contact center
• Experience in working with QoS and voice.
• Experience following change management and change control processes
• Experience with network standards, Voice, Video, Routing, switching, Firewall, Load Balancer and Wireless
• Familiarity with 802.1x, Cisco ACS, PKI, EAP.
• Understanding of Cisco ASA Firewalls (8.x or later), VPN, PKI, and AAA.

Basic Qualifications:

• Experience installing, configuring, customizing and supporting enterprise technologies such as (SIP, IPC, CUCM, UCCE, LAN/WAN Routers, etc)
• System administration experience is preferred
• Previous experience following change management and change control processes
• Strong troubleshooting and customer service skills
• Excellent written and verbal communication skills

Additional Requirements:

• Knowledge and experience of Genesys, VHT, Aspect, and Symon
• Familiarity with Windows Domains, IIS 7 installation and configuration, Citrix, VMware ESX Servers
• Experience on multi-tier domain environments, virtualization, clustered servers, SAN/NAS etc.

For more information, Please contact

Shubham Rastogi

(973) 967-3439

Shubham.rastogi(at)artechinfo.com