Head of Agency Growth and Transformation

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives.

So if you believe in inspiring a better future, read on.

About the Role

Report to: Director, Agency Planning and Strategic Initiatives
Location: Ho Chi Minh
Function: Agency Distribution | Department: Agency Planning and Strategic Initiatives
Type: Managerial

THE OPPORTUNITY:

We are looking for a Head of Agency Strategy and Transformation who is responsible for leading the Strategy and Transformation team in executing the strategy of the organization, driving cross-functional initiatives, and ensuring the delivery of company projects that enhance customer value, operational efficiency, and distribution performance.

ROLES AND RESPONSIBILITIES:

Strategic Initiatives & Framework

• Define and implement execution plan to drive strategic initiatives and transformation
• Develop frameworks & governance structure that guide priorities and long-term business objectives

Project Management

• Oversee the overall planning, execution, and delivery of cross-functional projects
• Collaborate with relevant stakeholders to ensure timelines and quality standards are met.

Customer Focus

• Lead customer insights, segmentation, and needs-based targeting to enhance value propositions
• Coordinate with relevant functions to define tailor-made propositions for different profiles including existing and prospective customers

Distribution Experience

• Identify pain points throughout the sale process including product, operations and customer service and drive curative actions and improvement plan
• Lead development of digital tools, automated workflows, and technology solutions that improve sales processes and customer engagement
• Identify opportunities to streamline operations and enhance productivity through digital innovation

Market Insights

• Oversee the collection, analysis, and dissemination of market intelligence, competitive insights, and industry trends.
• Identify emerging trends, risks, and opportunities to inform strategic decision-making.

JOB REQUIREMENTS:

• Experience: 8+ years of experience with exposures in sales & distribution, customer experience, project management and strategy (experience in agency is a plus).
• Demonstrated ability to lead cross-functional teams and manage stakeholders
• Excellent communication and change management skills
• Project management skills with attention to details
• Creative and open mindset with proactive attitude.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.