Front Office Duty Manager

We are proud to offer excellent opportunities for talented individuals to join the roaring team of MGM China.

我們誠邀才華出眾的您，把握美高梅中國事業​機會，與金獅再闖另一座高峰。

Job Responsibilities:

• Providing guests with general information regarding functions of the day and the restaurant hours of operation
• Actively listen to guest reactions and ask questions to ensure guest’s needs are exceeded; build effective relationships with them and gain their trust, respect and loyalty
• Supervise the front desk on the daily operations. Prepare and run daily front office operations reports and check lists
• Ensure efficient operation of all respective areas and all its equipment, ancillary maintenance and repair services and protection of the Owner's assets
• Work closely with all colleagues to ensure recognitions are met for our guests Input and update guests’ profiles and preferences at all times
• Assist in follow-up of all guest incident and record in system and OPERA

Job Requirements:

• 5 year or above related experience at 4 to 5 stars international hotels is preferred
• Bachelor’s Degree or above
• Excellent language skills in English, Cantonese and Mandarin
• Technically well-verse in hotel PMS operations / interface / conversions / night audit
• Must be able to work various shifts including weekends and holidays