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The Posting
Penanganan Gangguan Awal (First Response)
- Datang ke lokasi ATM saat ada laporan gangguan
- Menangani masalah ringan tanpa perlu teknisi lanjutan
Perbaikan Dasar ATM
- Mengatasi masalah seperti:
- ATM offline ringan
- uang tidak keluar (cash jam)
- kartu tertelan
- printer struk macet
Pengecekan Rutin (Preventive Maintenance)
- Membersihkan bagian mesin ATM
- Mengecek kondisi hardware (card reader, dispenser, printer, dll)
- Memastikan ATM siap digunakan
Koordinasi dengan Tim Monitoring
- Menerima tiket gangguan dari tim monitoring/NOC
- Memberikan update status perbaikan
Eskalasi ke Tim Lanjutan (SLM)
- Jika masalah berat (hardware rusak parah / software error kompleks), diteruskan ke teknisi level 2
Pelaporan
- Mengisi laporan pekerjaan (service report)
- Dokumentasi aktivitas maintenance
Facts
- Source
- Workday
- External id
- R71947
- Location
- IDN-BKS-JI:Surabaya, Indonesia
- Remote
- On-site, from the posting
- Employment
- Full time
- Posted
- 26 Mar 2026
- First seen
- 26 Oct 2026, 08:48
- Last seen
- 1 Nov 2026, 18:59
- Status
- Not yet added
- Posting id
- d6b7afdc-9fff-5bc4-a6f3-f3d2109b531c