Senior Key Account Manager (human)

YOUR MISSION & CHALLENGE

• Own and manage strategic relationships with our most important enterprise customers
• Serve as the primary point of contact for executive stakeholders at the C-level and VP level
• Independently lead renewal, upsell, and account expansion initiatives
• Develop and grow customer relationships through a structured, long-term account strategy
• Identify opportunities to increase customer value, adoption, and revenue growth
• Collaborate closely with Pre-Sales, Product, Engineering, and Customer Support teams
• Drive customer satisfaction, retention, and long-term partnership success
• Analyze customer needs and develop tailored growth and success strategies
• Take ownership of Net Revenue Retention (NRR) and portfolio growth targets
• Act as a trusted advisor, ensuring customers maximize the value of NEURA Robotics solutions

WHAT WE'RE LOOKING FOR

• 7+ years of experience in customer-facing roles within technology, SaaS, automation, or industrial environments
• Proven experience managing and growing strategic enterprise accounts
• Strong background in renewal management, account expansion, and customer growth metrics such as NRR and customer health scores
• Excellent stakeholder management skills with experience engaging executive decision-makers
• Strong cross-functional collaboration capabilities and project management skills
• Experience working with customer success methodologies, customer health frameworks, and account planning processes
• Data-driven approach to portfolio management and customer growth strategies
• Strong commercial mindset with a track record of identifying and executing expansion opportunities
• Ability to balance relationship management with revenue responsibility