Customer Services Executive

BACKGROUND

Established in 1859, The Brink’s Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers and other commercial operations. Our network of operations in 52 countries serves customers in more than 100 countries.
​Our strong market position is supported by a leadership team with a proven track record of success, a long- term strategy to drive growth and the financial strength to continue to capture market share. Our culture of continuous improvement is supported by a global team dedicated to providing exceptional customer support.

Responsibilities

• Oversee transportation operations for accounts, including inbound and reverse logistics across different countries
• Manage customer inquiries and service requests via phone calls and email conversations
• Plan and schedule shipments, taking into account customer requirements, service availability, and transportation capacity
• Maintain close communication with both internal and external parties to ensure the smooth execution of the logistics plan
• Prepare import and export documents and handling customs declarations
• Fulfill any additional tasks assigned by the team head or manager

Requirements

• Degree holder in Supply Chain Management, Logistics, Transportation, Business Administration, or related disciplines.
• 1-2 years of relevant experience in freight forwarding, logistics operations, transportation coordination, or customer service within the logistics industry.
• Fluent in spoken and written English and Chinese (Cantonese and Mandarin).
• Proficient in Microsoft Office applications, including Word, Excel, and Outlook.