DC Operations Shift Technician - (SS-FRW260414 002/01)

Overview
We are seeking DC Operations Shift Technicians to join our team and support day-to-day data center operations. This role involves working on a 12-hour rotational shift to ensure smooth operations, support incident management, and maintain high availability of data centre facilities and systems.

Responsibilities

• Perform daily data centre operations including ticket management, infrastructure monitoring, and remote hands support.
• Troubleshoot and manage incidents, escalating issues to internal teams or vendors when required.
• Conduct periodic health checks and report anomalies in DC facilities, IT, and network systems.
• Support equipment setup and relocation, including rack/stack, intra-rack cabling, power cycling, and related activities.
• Escort and supervise vendors, contractors, and customers during visits, deliveries, and installations.
• Execute planned and ad-hoc maintenance activities in compliance with SOPs/MOPs.
• Document operational activities, update SOPs/EOPs, and ensure accurate shift handover reporting.
• Participate in competency tests, audits, and operational reviews.
• Ensure compliance with safety standards, PPE requirements, and company code of conduct.

Requirements

• Minimum ITE or Polytechnic Diploma in Engineering or related discipline.
• 1–2 years of working experience in a Data Centre environment.
• Familiarity with ticketing tools, monitoring systems, and incident escalation processes.
• Hands-on experience in cabling, power cycling, hot swap, tape management, and basic server/network troubleshooting.
• Strong oral and written communication skills in English.
• Willingness to work on 12-hour rotational shifts (day/night) and be on standby as required.

Work Schedule

• Rotational shift work (Monday to Sunday):
• 1st Shift: 09:00 – 21:00
• 2nd Shift: 21:00 – 09:00