Jira Expert - Software Integrator

Infosysta is a multi-national software consultant, process engineer & integrator of Atlassian solutions (Jira, Confluence, Jira Service Desk, Bitbucket, Bamboo), App4Legal and a leader of the Agile community in the Middle East.
Having offices in Dubai, Beirut, Riyadh, Cairo & London, Infosysta offers a wide range of services and solutions related to Agile Project Management & Digital Transformation, Task Management, Application Life-cycle Management ALM / Software Development Life-Cycle SDLC, Test Management, DevOps, Demand Management, Capacity Management, IT Service Management / Service Desk, Document Management, Content Management & Collaboration solutions.

• Implement Jira Software, Confluence & related Atlassian products for Infosysta Clients as a complete solution such as Collaboration Solution, Tracking System, Agile Project Management, SDLC/ALM, DevOps, Task Management, and more
• Customize & Integrate Jira & related Atlassian products with Client systems.
• Provide Customer Support on-site or remote with high Quality of Service on Atlassian Products (Jira Software, Jira Service Desk, Confluence, Bitbucket, Bamboo, etc)
• Collaborate actively with Developers & Technical Analysts in Infosysta in order to deliver the final project for Clients
• Accountable on high Quality of Service and the Customer satisfaction working on Infosysta Products
• Collect functional and technical requirements from Client when needed, write technical specifications and implement them into Jira & Confluence
• Install, configure and run different tools integrated with Jira & Confluence
• Functional & Technical administration of Jira and Confluence
• Manage log files, analyze them, and perform summaries on them to extract any relevant problem
• Handle the Test & validation as QA of Infosysta Products & Add-ons
• Write summary reports & Minutes of Meetings with clear action plans
• Undertake any other duties that may be considered appropriate
• SQL debugging of Databases (Oracle, MSSQL or MySQL)
• Bachelor of Engineering or Computer Science
• Fresh graduate to 2 years of experience as Java Developer and Implementer of enterprise systems.
• Expertise in Jira administration and/or implementation
• Business Process engineering skills. Expertise in designing ALM / SDLC / ITSM / BPM workflows
• Relevant technical skills: Active Directory, Unix, Web/App/DB Servers
• Coding in Java, REST APIs and Web Services
• Scripting (Shell, command line windows…)
• Flexible to work with high efficiency remotely or on client site
• ITIL certification is a big plus
• PMP certification is a big plus
• Excellent Communication Skills. Proficient in English, writing & verbal
• Self-Organized with Project Management skills to work alone or within a team on Client site
• Customer oriented with good understanding of milestones deliverables and SLAs
• Flexible to adapt quickly to short and different projects
• Motivated to integrate a dynamic team
• Agile attitude methodologies Kanban / Scrum are a big plus