Event Staff Supervisor

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Job Title: Event Staff Supervisor

Department:

Business Advancement | Schottenstein Center Guest Services Administration-JM

Responsibilities

• Provide excellent guest service to fans attending Ohio State events
• Schedule event staff during an assigned athletic or special event, based on deployments provided by Event Management staff
• Verify attendance of staff and complete timesheets for events
• Attend annual Operations Meetings for assigned sports
• Participate in emergency drills or table top exercises produced by the Department of Public Safety
• Provide direct supervision to assigned crew of event staff at each event
• Ensure excellent guest service is being provided to guests by your staff
• Act as a second level of support to event staff to resolve guest issues in your assigned area
• Provide direct coaching and training to the staff assigned to your area
• Ensure that the staff assigned to you comply with policies & procedures included in the Event Staff Pocket Guide/Manual
• Scanning, counting and checking tickets at athletic contests and special events
• Conducting security screening of guests entering our facilities
• Provide excellent guest service to fans attending Ohio State events
• Directing and assisting guests to their seats or to find other amenities provided inside the facility
• Directing and assisting guests to services outside of the facility (roadways, restaurants, hotels, etc.)
• Assist with the enforcement of NCAA, Conference, University, and Athletic Department rules and regulations
• Recognize and check credentials, limit access to restricted areas of facilities
• Be an expert of and an advocate for Ohio State Athletics & the Schottenstein Center

Qualifications

• Must be 18 years of age or older
• Minimum 3 years of experience as an event staff member, or equivalent
• Experience managing others
• Must be able to stand on your feet for 4 hours or more, indoors and outdoors, rain or shine
• Ability to maintain a positive attitude at events at all times
• Ability to focus on listening and satisfying our guests
• Ability to maintain and support open communication with Event Management staff
• An interest in working with guests and fellow staff of varying backgrounds
• Excellent verbal communication skills
• Excellent problem solving ability

Location: Schottenstein Center (0081)

Position Type: Intermittent

Scheduled Hours: 0.2

Shift: Varying Shifts

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

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The university is an equal opportunity employer, including veterans and disability.