Japanese Customer Support Specialist - Lisbon

Are you passionate about helping people and creating exceptional customer experiences?
Are you a fluent Japanese speaker with excellent communication skills?

We are looking for Japanese-speaking Customer Service Representatives to join a leading global platform connecting buyers and sellers. Be part of a dynamic, international team in Lisbon that values empathy, problem-solving, and collaboration.

Responsibilities:

• Support customers via phone, email, chat, and social media
• Mediate disputes between buyers and sellers, ensuring fair and efficient resolutions
• Provide clear and accurate information about products, services, and procedures
• Handle customer queries with patience, professionalism, and empathy
• Collaborate with other departments (Sales, Experts, etc.) to improve the overall Customer Experience
• Identify opportunities for service improvement through customer feedback

Requirements

• Native or C1 level of Japanese
• Advanced level of English
• Excellent communication and problem-solving skills
• Strong analytical and critical-thinking abilities
• Previous experience in customer service, hospitality, tourism, or retail is a plus
• Ability to multitask and switch between various communication channels
• Team-player mindset and flexibility to work on weekends or public holidays
• Availability to work 40 hours per week and commute to the Lisbon office at least 2 days per week

Benefits

• Permanent Contract (with a 6-month Probation Period).
• A competitive Annual Gross Base Salary of 18.000€-23.000€ depending on your level, competencies, and overall experience.
• Health Insurance from day 1 (including dental coverage), with access to multiple hospitals and clinics and a vast wellness network.
• A Work From Home Allowance to help with your monthly household bills.
• Commuting between your home and our office is covered by the company.
• Amazing Office right in the centre of Lisbon.