Korean Guest Relations Officer | AYANA BALI

Join our team and be part of the continued success of Bali’s largest integrated resort.

We offer an exciting career opportunity for an individual with the following details:

Summary of Responsibilities:

• Review daily arrival lists and prepare for the arrival of Korean-speaking guests.
• Provide warm, personalized, and attentive service to guests throughout their stay.
• Assist VIP and special-category guests with their requests and ensure their expectations are met.
• Prepare and coordinate welcome amenities, guest information, and relevant collateral prior to arrival.
• Provide accurate information regarding hotel facilities, services, dining venues, and resort activities.
• Proactively anticipate guest needs and establish positive, professional relationships with guests.
• Assist guests with various arrangements, including transportation, dining reservations, activities, and other special requests.
• Handle guest inquiries and concerns professionally, ensuring timely follow-up and appropriate resolution.
• Coordinate with relevant departments to ensure seamless and personalized guest experiences.
• Address guest complaints with professionalism and escalate complex matters to the Guest Relations Manager when required.
• Maintain a high standard of service in accordance with AYANA’s service standards, policies, and procedures.
• Ensure compliance with applicable health, safety, quality, and operational standards.

Requirements

• Open to Indonesian citizens with fluent Korean language proficiency.
• Minimum 1 year of relevant experience in Guest Relations, Guest Services, Front Office, or a similar position within a luxury hotel or resort.
• Fluent in Korean and English, both written and spoken.
• Strong interpersonal and communication skills with a genuine passion for delivering exceptional guest experiences.
• Experience with OPERA or other hotel operating systems is an advantage.
• Diploma or Bachelor's degree in Hospitality Management, Hotel Management, Tourism, or a related field.
• Well-groomed, professional, confident, and able to represent the hotel with a high level of professionalism.
• Strong problem-solving skills with the ability to remain calm and composed in a fast-paced environment.
• Flexible, team-oriented, and able to work effectively with guests and colleagues from diverse cultural backgrounds.