Care Management Support & Medical Records Specialist

About Horizon Case Management Corp™
Horizon Case Management Corp™ is a leading provider of catastrophic injury and brain injury case management services throughout the United States. Our team is dedicated to helping injured individuals access the care, resources, and support they need to achieve the best possible outcomes.

As we continue to grow, we are seeking a reliable, organized, and detail-oriented Care Management Support & Medical Records Specialist to join our team.

Position Summary

The Care Management Support & Medical Records Specialist supports Horizon's Care Managers by coordinating appointments, obtaining and managing medical records, communicating with healthcare providers, and assisting with administrative tasks. This role is essential in ensuring timely care coordination, accurate documentation, and effective communication between providers, facilities, and the care management team.

This position involves frequent outbound and inbound phone communication and is ideal for someone who is comfortable speaking with healthcare providers throughout the day while maintaining strong attention to detail.

Key Responsibilities

• Conduct outbound calls to healthcare providers, facilities, therapy clinics, and diagnostic centers to schedule appointments and coordinate services.
• Receive and respond to inbound calls and emails from providers, facilities, vendors, and other stakeholders.
• Request, obtain, track, and follow up on medical records from healthcare providers and facilities.
• Review, organize, and upload medical records and documentation into company systems.
• Confirm appointments, manage schedule changes, and communicate updates to the appropriate parties.
• Follow up on referrals, medical orders, authorizations, and other care coordination activities.
• Maintain accurate documentation of communications and activities.
• Assist Care Managers with administrative and documentation-related tasks.
• Escalate urgent issues or barriers to care to the appropriate Care Manager.
• Maintain confidentiality and comply with HIPAA requirements.

Qualifications

• Excellent written and verbal English communication skills.
• Comfortable making frequent outbound phone calls and communicating with healthcare providers throughout the day.
• Professional and confident phone presence.
• Strong organizational and multitasking abilities.
• Exceptional attention to detail.
• Ability to work independently and manage tasks through completion.
• Proficiency with Microsoft Office, Google Workspace, and web-based applications.
• Reliable internet connection and dedicated home office workspace.

Preferred Qualifications

• Experience in healthcare scheduling, medical records, care coordination, healthcare administration, or case management support.
• Familiarity with medical terminology.
• Experience with EHR/EMR systems.
• Experience working with U.S. healthcare providers is a plus.